FAQ

FAQ

How do I return my order for a refund or exchange?

Visit our Manage Your Returns page to set up your return electronically. Please remember, the majority of our customers take advantage of our Guest Checkout feature, which means most customers will need to use the “Don’t Have an Account?” side of the webpage.

You are more than welcome to return your reading glasses without using the electronic returns page. Please include a copy of your invoice with your return.

If you would like to exchange your item for another, please email info@readers.com or call our Customer Happiness team at 1(800) 210-3975 so that we can reserve your selection until we receive your return.

All U.S. exchanges are mailed from our warehouse via USPS First Class mail at no cost to you. Non-U.S. orders will incur applicable shipping charges. Any difference in price will be charged or refunded to your original form of payment.

Our return address is:

Readers.com
ATTN:  Returns
1300 Windhorst Way, Ste A
Greenwood, IN 46143

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